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Company: Rockwood Doors (“we,” “us,” “our”)
Email: [email protected]
Postal: 5264 Township Road 401 Millersburg, OH 44654
Phone: (330) 893-2392
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at rockwooddoor.com and related sites, apps, or services that link to this Policy.
Information We Collect
We collect information in three ways:
a) You provide it to us
Contact details: name, email, phone, address
Account details: username, password
Order & payment info: billing, shipping, last four digits of card (full card data handled by our payment processor)
Communications: support requests, survey responses, job applications, other messages
Marketing preferences and consents
b) Collected automatically
Device/usage data: IP address, browser type, device identifiers, pages viewed, links clicked, referring/exit pages, timestamps
Cookies, pixels, local storage, and similar technologies (see “Cookies & Tracking”)
c) From third parties (where permitted)
Payment processors, analytics providers, advertising networks, social media platforms, fraud-prevention partners, and business partners
How We Use Your Information
We may use information to:
Provide, operate, secure, and improve the website
Process orders/payments and deliver products/services
Communicate about accounts, updates, transactions, and customer support
Personalize content and measure performance
Send marketing communications as permitted by law (you can opt out at any time)
Detect, investigate, and prevent fraud, abuse, security risks, and violations of our terms
Comply with legal obligations
Sharing Your Information
We do not sell personal information for money. We may share information with:
Service providers/Processors: hosting, cloud storage, analytics, email/SMS, customer support, payment processing, fulfillment, security, and fraud prevention
Advertising/analytics partners: for measurement and interest-based ads where permitted (see “Cookies & Tracking” and “Your Choices”)
Legal & compliance: to comply with laws, lawful requests, or protect rights, safety, and security
Data Retention
We keep personal information only as long as necessary for the purposes described above, including to meet legal, tax, audit, or accounting requirements. When no longer needed, we delete or de-identify data.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Children’s Privacy
We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us at [email protected] to request deletion.
Cookies & Tracking
We and our partners use cookies, pixels, SDKs, and similar technologies to operate the site, remember preferences, analyze traffic, and personalize content/ads.
Necessary cookies: essential for site functionality
Analytics cookies: help us understand usage and improve services
Advertising cookies: enable interest-based advertising where permitted
Your Choices
Marketing: Unsubscribe links are included in marketing emails. For SMS, reply STOP.
Cookies/Ads: Use the Cookie Settings tool and adjust browser settings. You can also visit industry opt-out pages (e.g., NAI/DAA) where available.
Account: Update certain information via your account settings (if applicable) or by contacting us.
Third-Party Links & Services
Our site may link to third-party websites, apps, or services that we do not operate. This Policy does not apply to those third parties. Review their privacy policies before providing information.
User-Generated Content
If you post content such as reviews or comments, that information may be public. Do not share information you prefer to keep private.
Changes to This Policy
We may update this Policy from time to time. The “Effective Date” above shows when it last changed. Material changes will be communicated and take effect on the date posted unless otherwise stated.
Contact Us
For questions or to exercise your rights:
Rockwood Doors
Email: [email protected]
Postal: 5264 Township Road 401 Millersburg, OH 44654
Phone: (330) 893-2392
Roger Schrock
President
Conrad Schrock
Operations & Maintenance Manager
John Hershberger
Project Support
Morris Miller
Office Manager & Controller
Marietta Bontrager
Project Manager
Twila Beachy
Project Manager
Jeron Schrock
Project Manager
Vince Troyer
Business Development
5264 Township Road 401
Millersburg, OH 44654
P: 330.893.2392
F: 330.893.2212
Monday – Friday
7:00 AM – 3:30 PM
At Rockwood, we listen first, ask questions, and then create custom pieces that fit your needs. Ready to get started?